Thank you for shopping with Maa Ambika Dairy – The Sweet Store (“we”, “us”, “our”). By placing an order on www.maaambikadairy.com, you agree to the terms outlined below. These policies are designed to ensure transparency and set clear expectations for our valued customers.

1. General

All orders are subject to product availability. While we strive to keep our inventory updated, there may be occasional discrepancies. In such cases, we will fulfill available items and contact you regarding any out-of-stock products to offer a refund or discuss alternatives.

2. Shipping Costs

• Domestic Shipping:
  Shipping charges are calculated at checkout based on the weight, dimensions, and delivery location of your order. The final shipping cost will be displayed before you complete your purchase.

• International Shipping:
  Currently, we do not offer international shipping. If this changes, details will be updated here.

3. Delivery Terms

• Dispatch Time:
  Orders are typically dispatched within 1–2 business days after payment confirmation. Our dispatch center operates Monday to Saturday, excluding public holidays.

• Transit Time:

  • Within City: 1–2 business days

  • Within State: 2–4 business days

  • Rest of India: 4–7 business days
    Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., weather, courier delays, festivals).

• Change of Delivery Address:
  If you need to change your delivery address, please contact us immediately. Address changes can only be made before the order is dispatched.

• Out of Stock Items:
  If any item in your order is unavailable, we will notify you and process a refund for the unavailable item(s).

• Delivery Delays:
  If your order is delayed beyond the estimated delivery time, please contact our customer service for assistance.

4. Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor the status and estimated delivery of your shipment.

5. Damaged Parcels

If your parcel arrives visibly damaged, please refuse delivery and inform the courier. If you receive a damaged parcel in your absence, contact us within 24 hours with photos of the package and product so we can resolve the issue promptly.

6. Taxes & Duties

All prices displayed on our website are inclusive of applicable taxes. There are no additional hidden charges.

7. Order Cancellations

• Orders can be cancelled any time before dispatch by contacting our customer service team.

• Once an order has been dispatched, it cannot be cancelled.

8. Customer Service

For any questions or assistance regarding shipping, please contact us at:
Email: maaambikadairy@gmail.com

Phone: +91 - 8793292300

By placing an order with Maa Ambika Dairy – The Sweet Store, you agree to this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.