Thank you for shopping at www.maaambikadairy.com. We value your satisfaction and strive to provide you with the best quality sweets and products. Please review our Return and Exchange Policy below.

Definitions

• Company/We/Us/Our: Refers to Maa Ambika Dairy – The Sweet Store.

• Goods: Items offered for sale on our website.

• Order: A request by you to purchase goods from us.

• You: The individual or entity accessing or using our website and services.

General Return Policy

Due to the perishable nature of our products, we do not accept returns or exchanges for items purchased from our physical stores.

For online orders:
Returns or exchanges are only accepted if the product received is damaged, defective, or incorrect. All requests must comply with the conditions outlined below.

Eligibility for Return or Exchange

To be eligible for a return or exchange, please ensure:

• The product was purchased directly from www.maaambikadairy.com.

• The request is made within 24 hours of receiving your order.

• The product is unused, in its original packaging, and accompanied by proof of purchase (order confirmation or receipt).

• You provide clear photographs of the damaged, defective, or incorrect product for verification.

Note: Products purchased during special sales, festivals, or promotions may not be eligible for return or exchange unless damaged or incorrect.

Non-Returnable Items

• Perishable goods that have been opened or partially consumed.

• Products without original packaging or proof of purchase.

• Items purchased from physical stores.

How to Initiate a Return or Exchange

If you wish to request a return or exchange, please follow these steps:

1. Contact us within 24 hours of delivery at:
   Email: maaambikadairy@gmail.com
   Phone: +91 - 8793292300

2. Provide your order number, details of the issue, and clear photos of the product.

3. Our team will review your request and respond within 2 business days.

Refund Policy

• If your return is approved, a refund will be processed to your original payment method or as store credit, as per your preference.

• Refunds are typically processed within 7 business days after approval.

• Shipping charges (if any) are non-refundable.

Exchange Policy

• If eligible, we will arrange for a replacement of the damaged or incorrect item at no additional cost.

• In case the replacement item is unavailable, a refund or store credit will be issued.

Important Notes

• Returns or exchanges are not accepted for reasons of taste preference or change of mind.

• Please ensure someone is available to receive the order at the delivery address to avoid spoilage.

• During peak festive seasons, processing times may be longer due to high demand.

Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please contact:

Email: maaambikadairy@gmail.com
Phone: +91 - 8793292300
Address: Maa Ambika Dairy, Dr.Satramdas Hospital Road, Sector:- 27, 

You will be updated regarding your return or exchange status via email, phone, or SMS.

By placing an order with Maa Ambika Dairy – The Sweet Store, you agree to the terms of this Return and Exchange Policy. We reserve the right to update or modify this policy at any time without prior notice.